How to ask for your data to be deleted — whichever business you talked to through Vocero.
LAST UPDATED — 3 AUGUST 2026If you exchanged messages with a business's AI concierge — on their website, WhatsApp, Facebook Messenger, Instagram, email, or by voice — that business is the data controller responsible for your conversation. The fastest route is to ask them directly.
Email hola@vocero.io and tell us which business you spoke with and which channel you used (web chat, WhatsApp, Messenger, Instagram, email, or voice). We'll pass the request to the business and process the deletion on their behalf.
Conversation history — messages, transcripts, and any voice-call recordings — along with the contact identifiers (phone number, email, or channel handle) tied to that conversation, and any profile or preference data we stored about you as part of it.
We process deletion requests within 30 days.
Some records may be retained for longer where the law requires it — for example, transaction or accounting records a business must keep, or records needed to investigate fraud or abuse. We’ll tell you if that applies to your request.